Solutions for RESCOs
Operational oversight across every site you run.
For Renewable Energy Service Companies (RESCOs) and mini-grid operators managing generation, meters and customers across multiple locations.
The challenge
Operators often work with data spread across meter vendor portals, inverter apps, vending systems and spreadsheets. Spotting a meter that has stopped reporting, understanding a site’s evening demand or answering a customer’s question can mean checking several systems — or sending someone to site.
We want to bring this into one operational view, built with operators and tested in pilots.
Proposed capabilities
-
Multi-site monitoring
Initial focus · in developmentA portfolio view of all your sites, with each site’s consumption, communication status and open issues — and generation where available.
-
Meter registry and management
Initial focus · in developmentA record of every meter: location, customer, type, communication method and status, kept up to date as meters are added or replaced.
-
Device health and communication status
Initial focus · in developmentSee which meters and devices are reporting, when each last sent data and which have gone quiet.
-
Grid performance
Integration dependentTrends in generation, consumption and the electrical measurements your devices provide — such as voltage, current and power — for each mini-grid.
-
Fault alerts
Initial focus · in developmentIntegration dependentAlerts for communication loss and, where devices report them, abnormal readings and device fault events.
-
Customer support incidents
Initial focus · in developmentLog customer reports and device faults as incidents, assign them and track them to resolution.
-
Billing and recharge integration
PlannedIntegration dependentConnect to your existing vending, billing or payment systems so balances and recharges can be seen alongside usage. Requires authorised access to those systems.
-
Revenue visibility
PlannedIntegration dependentSales, recharge and collection figures drawn from operator-approved billing or payment data — never inferred from energy readings.
-
Operational reporting
Initial focus · in developmentPeriodic reports on consumption, communication performance and incident handling, with downloadable files for your own analysis.
Benefits we want to test with you
We will measure these in pilots rather than promise figures in advance.
Easier operational oversight
Fewer systems to check to understand how each site is performing.
Quicker investigation of faults
Communication loss and unusual readings surfaced in one place, with history to hand.
Clearer customer support
Customer issues linked to meter data and tracked through a defined process.
What it depends on
- The data capabilities and communication access of your meters, inverters and batteries.
- Permission to access your vending, billing or payment systems for any balance or revenue features.
- An agreed pilot scope covering sites, device count and duration.
Comparing generation and consumption is useful, but the difference is not on its own a loss figure — storage, export, timing and meter placement all play a part.
Run a pilot on one of your sites
Tell us about your sites, meters and the questions you want answered.